Here are some FAQ's that you might find handy, if what you are looking for isn't here just email us on websales@babydaysdirect.co.uk or call on 01209 718181.

We accept the following methods of payment for online orders.

Do I have to order online?

Ordering over the internet with BabyDaysDiret.co.uk is the safest and most secure method of paying and therefore we prefer to accept orders placed online. We use Protx as our payment partner to ensure the highest levels of online payment security. We will also accept orders by telephone and you can call our Customer Services Team on 01209 718181 who will be happy to process your order.

Do you sell gift vouchers?

Unfortunately we do not currently sell gift vouchers.

Do you deliver to my country?

Please click here for more information.

Do you sell in Euro's?

No, but we have a Currency Convertor which will display all the prices in Euro's and it is only to be used as a guide only. At the end of the Checkout it will go back into Pound Sterling.

Can someone else sign for my delivery?

Yes, anyone at the specified delivery address can sign for the goods.

I'm getting lots of pop-up ads when viewing your site

BabyDaysDirect.co.uk does not endorse any pop-up advertising that appears during your visit to our site. This intrusion is commonly known as spyware and we recommend removing it by using a tool such as Ad-aware, which is available to download online.

I'm having trouble with my basket

The most common resolution for this problem is to delete the cookies on your PC and try again. To do this, please click on the 'Tools' tab at the top of your Internet Browser, then select 'Internet Options'. On the first screen that pops up, select 'Delete Cookies' then click 'OK'. You should then not experience any further basket problems. 

I'm having trouble with making an account

When making a new account make sure that all the required information is filled in correctly. Once you have filled in all the required information in correctly and press 'Continue' it will show ticks next to all of the entries, if you see crosses next to a box the information is either wrong or needs to be changed.

If you do not have a post code please just enter 3 characters and it will accept the rest of your address.

I'm having trouble with placing an order

Once you have put all your information in on our website and pressed 'Processed to Protx' you have 15 minutes  to enter your card details through protx. During this part of the order processing please do not either press the back button on the browser or the refresh button as it will cancel the payment process.

For any other questions please go to 'Contact Us' or us the form below.